Privacy Policy

We collect information you provide to us, information created when you use the Services, and technical information needed to operate, secure, troubleshoot, and improve the Services.

We process personal information to create and manage accounts, provide plant care, catalog, reminder, AI assistant, community, marketplace, and support features, process subscriptions and premium feature access, enable user-to-user communications, respond to support and privacy requests, send administrative and service messages, request feedback, send marketing communications where permitted, protect and secure the Services, identify usage trends, improve Plantivision, prevent fraud and abuse, comply with legal obligations, and enforce our terms.

Where a legal basis is required, such as under the GDPR, UK GDPR, or Canadian privacy laws, we may rely on consent, performance of a contract, legitimate interests, legal obligations, and vital interests.

You can withdraw consent at any time by using device settings, app settings, unsubscribe links, or by contacting us. Withdrawal does not affect processing that happened before withdrawal or processing based on legal grounds other than consent.

We may share personal information with vendors, consultants, contractors, and service providers that perform services for us or on our behalf, including cloud computing, hosting, data storage, monitoring, testing, payment processing, app stores, subscription and entitlement management, analytics, AI platforms, authentication, email, support, communication, product engineering, push notification, and realtime delivery providers.

We may also share information with other users when you use public or shared features, with Google Maps Platform APIs when you make location-specific requests, during business transfers, and with legal, safety, enforcement, or regulatory recipients when required or appropriate.

We have not sold or shared personal information with third parties for cross-context behavioral advertising in the preceding 12 months.

We may use cookies, local storage, logs, pixels, SDKs, and similar technologies for security, authentication, preferences, basic site functions, analytics, troubleshooting, crash prevention, and performance.

The Plantivision website may use cookies or similar technologies. Google Maps Platform APIs may store and access cookies or other information on your device where applicable. Most browsers let you remove or reject cookies, but doing so may affect features of the Services.

Plantivision does not currently use mobile advertising SDKs for cross-context behavioral advertising.

Yes. Viz and related Plantivision features use artificial intelligence, machine learning, image analysis, text analysis, automation, and AI insights.

We provide AI features through third-party AI service providers, including Google Cloud AI and OpenAI where configured. Your input, output, images, context, prompts, plant data, care history, location context, marketplace context, feedback, and related personal information may be shared with and processed by these providers to provide AI features.

AI output may be inaccurate, incomplete, or unsuitable for your specific circumstances. You are responsible for reviewing AI output before relying on it.

Our servers and service providers may be located in the United States, Canada, and other countries. If you access the Services from outside those countries, your information may be transferred to, stored in, or processed in countries that may not have data protection laws as comprehensive as those in your country.

Where required, we use appropriate safeguards such as contractual protections, data processing terms, and European Commission Standard Contractual Clauses for transfers of personal information.

We keep personal information for as long as necessary to provide the Services, maintain your account, fulfill the purposes described in this Privacy Notice, comply with law, resolve disputes, enforce agreements, prevent fraud and abuse, preserve security, maintain backups, or support operational needs.

No purpose in this notice requires us to keep personal information longer than the period in which users have an account with us, unless a longer retention period is required or permitted by law.

Account deletion may involve a grace period and later purge process. Some records may remain where permitted or required for safety, moderation, legal compliance, fraud prevention, backups, logs, transaction integrity, or shared conversation/community context.

We use organizational and technical safeguards designed to protect personal information, including authentication, password hashing, hashed tokens, secure device storage, route authentication, rate limits, validation, cloud infrastructure protections, signed photo URLs where implemented, monitoring, and access controls.

No electronic transmission or storage system is 100% secure. You should access the Services only within a secure environment and protect your device, email, password, and account access.

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to processing of your personal information; withdraw consent; opt out of certain processing; limit use of sensitive information; request human review of solely automated decisions with legal or similarly significant effects; or appeal a privacy decision.

To exercise these rights, contact us at privacy@plantivision.com or visit our contact page. We may need to verify your identity or authority before fulfilling a request. Some requests may be limited where exceptions apply.

Most browsers and some mobile systems include Do-Not-Track signals. Because there is no uniform standard for recognizing or implementing these signals, we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will update this Privacy Notice.

US state privacy laws may provide rights to know whether we process your personal information, access your personal information, correct inaccuracies, delete personal information, obtain a copy of personal information, opt out of certain processing, limit use of sensitive personal information, appeal decisions, and avoid discrimination for exercising rights.

In the preceding 12 months, we may have collected identifiers, customer records information, commercial information, internet or network activity, geolocation data, and sensitive personal information such as account login information. We do not collect protected classification characteristics, biometric information, professional or employment-related information, education information, or inferences used to create consumer profiles.

We may disclose personal information to service providers under written contracts for business purposes. We do not sell personal information.

Residents of Canada, the EEA, UK, Switzerland, Australia, New Zealand, South Africa, and other regions may have additional privacy rights. You can contact us at privacy@plantivision.com to request access, correction, deletion, or other rights available under applicable law.

The Services are not intended for children under 13, or under a higher age where local law requires parental consent. We do not knowingly collect personal information from children below the applicable minimum age. If you believe a child has provided personal information to us, contact us.

We may update this Privacy Notice from time to time. The updated version will be indicated by a new Last updated date. If changes are material, we may notify you by posting a notice, sending a notification, emailing you, or using another reasonable method.

Email: privacy@plantivision.com

You can review or update some account information in the app. To request access, correction, deletion, export, or another privacy action, contact us at privacy@plantivision.com or visit https://plantivision.com/contact.